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GIFT CARDS

Terms and Conditions

1. GENERAL​

1.1. These Gift Card Terms and Conditions apply to both physical gift cards and eGift Cards (“Gift Cards”) issued by MLE Industries Pty Ltd (ACN 605 830 331) (“the Company”, “us”, “our”, or “we”). These terms and conditions do not apply to any gift cards issued in conjunction with our third-party partners as part of a promotional campaign. Such terms and conditions for promotional campaigns will be available on our third-party partner’s website. Please familiarise yourself with these terms and conditions before you place an order for, or use, a Gift Card.

1.2. By purchasing, redeeming or attempting to redeem a Gift Card, you accept and agree to be bound by, and comply with, these terms and conditions.

1.3. Physical gift cards can be purchased in-store or online. eGift Cards can be purchased online only. A Gift Card limit or value per transaction may apply for all online purchases.

1.4. Each Gift Card will have a:

(a) 17-digit card number (“Card Number”); and

(b) 4-digit access PIN (“Access Pin”).

1.5. You may purchase Gift Cards for use by you or other customers. Once redeemed, Gift Cards cannot be transferred. Gift Cards can only be redeemed in accordance with the special terms stated on them.

1.6. Gift Cards are valid for a period of 36 months from the date of issuance. Any redeemable balance that remains on the Gift Card after 36 months will be voided and will not be available for use.

1.7. The credit of a Gift Card does not accrue interest nor can it be used to buy other Gift Cards.

2. PURCHASES WITH YOUR GIFT CARD

2.1. You may purchase goods from our store or on our website at https://www.elite4x4darwin.com.au, by selecting the goods and taking them to the point of sale operator in our store or by proceeding to the checkout on our website.

(a) For in-store purchases, you will swipe your physical Gift Card or scan the barcode on your eGift Card and enter the Card Number and Access PIN into the pin pad.

(b) For online purchases, instructions will be provided on our website for the Card Number and the Access PIN to be entered to complete the purchase.

2.2. You acknowledge that the Gift Card may not be used:

(a) to pay a store or credit account;

(b) to purchase goods or services that we are not permitted to supply to you by law in the relevant location (for example, there are age restrictions on weapons and volatile substances that vary between jurisdictions);

(c) to purchase goods or services that we are not permitted to supply to you under our company policy in the relevant location (for example, spray paint will not be sold to persons under 18 in certain locations)

2.3. When you make a purchase with a Gift Card, we will reduce the remaining card value (being the portion of the initial value of the Gift Card that remains unspent at any time) by the value of all purchases of goods and services that are processed against the Gift Card.

2.4. Your Gift Card may only be used to make purchases up to the remaining card value. If you wish to make a purchase for an amount that exceeds the remaining card value, you must pay the excess using another payment method.

2.5. Once the remaining card value is completely used, you should destroy your Gift Card. Your Gift Card cannot be reloaded or topped up.

2.6. You can check your card balance and transaction history:

(a) by calling (08) 8983 3696. You will be required to provide the Card Number and the Access PIN to the operator.

(b) on our website. You will be required to enter both the Card Number and Access PIN on the designated page.

3. NO CASH ADVANCE OR EXCHANGES

3.1. You cannot:

(a) obtain any cash advance with your Gift Card;

(b) redeem your Gift Card for cash; or

(c) exchange your Gift Card for a different brand, denomination or type of Gift Card or for another tender or discount.

4. FAULTY OR DAMAGED GIFT CARDS

4.1. We will not replace a Gift Card unless it is proven to be faulty or damaged as a result of the production process or otherwise due to the fault of us, our related bodies corporate, or our employees, agents or contractors.

5. YOUR RESPONSIBILITY

5.1. You are responsible for the use and safety of your Gift Card. Please treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.

5.2. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us, our related bodies corporate, or by any of our employees.

6. ERRORS AND COMPLAINTS

6.1. If you have reason to believe that an error has occurred in relation to your Gift Card, you should call (08) 8983 3696. You will be required to provide the Card Number and the Access PIN to the operator.

6.2. Subject to the law, any complaints about goods or services purchased with a Gift Card must be resolved directly with the store concerned. Please refer to our Returns Policy for further detail.

7. PRIVACY AND YOUR PERSONAL INFORMATION

7. 1. Please see our Privacy Policy for details of how we collect and handle your personal information. By purchasing, redeeming or attempting to redeem a Gift Card (including by providing your personal information), you acknowledge that we (and/or our related bodies corporate) may collect, use and disclose your personal information in accordance with our Privacy Policy.

8. CHANGES TO THESE TERMS

8.1. To the extent permitted by law, we reserve the right to change any of the Gift Card Terms and Conditions at any time to the extent required by the circumstances described below:

(a) to add or remove participating retailers or where the Gift Card may be redeemed where those retailers of places cease to support the Gift Card;

(b) to add or remove goods or services which may be purchased with the Gift Card where we are required to do so;

(c) for systems, administrative or operational reasons to prevent the occurrence of fraud or other unlawful or unacceptable conduct;

(d) to comply with any mandatory contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or

(e) where we, acting reasonably, consider that it will not be to your detriment.

8.2. Such amendments will be effective as soon as they are posted on our website.

8.3. If you consider that you have suffered detriment by any change, we will refund the remaining card value. By continuing to use a Gift Card after these terms and conditions have been amended, you agree to be bound by the changes.

8.4. We encourage you to periodically review these terms and conditions, so you remain informed about the terms that govern the use of your Gift Card.

CONTACT US

For more information, please contact our Customer Service team.

ONLINE DONATIONS

Our website includes the function for you to make an online donation to help contribute to the work of one of our supported charities. 

Max's Cast for a Cure is an annual family friendly fishing competition that takes place in the NT, raising awareness for Pediatric Brain Cancer in children. All funds raised through this initiative is donated to the Charlie Teo Foundation to support continued research into brain cancer.

Donations cannot be purchased with a gift card.

If your order contains a donation the gift card payment method will not be available to you at checkout.

Donations will not contribute to your qualification for threshold promotions such as free shipping over a specified value or spend and save promotions. % off promotions and coupons will not apply to donations.

If you use our website to make a donation, it is important that you complete all the details as nominated on our Site (including your details, the method of payment of the donation and the amount of the donation) carefully to ensure that they are correct before clicking on the ADD TO CART or other labelled confirmation button on our website.

Once you click on the PLACE ORDER button on our website, the donation will be processed, and you will be committed to making the donation. There are no refunds given on donations if you change your mind after clicking on the PLACE ORDER button. Subject to any applicable laws or payment system terms, we are under no obligation to give a refund for a donation if an error has been made on your part, but we will do our best to ensure that any genuine errors are rectified. Your request to consider a genuine error should be made in writing as soon as possible by contacting our Customer Service team.

Last updated: 10 June 2023

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